Returns and cancellations

  1. Withdrawal

1.1. Our goal is you to stay completely satisfied. In any case, we invite you to check the products upon receipt. However, if you receive a defective product or if any other problem arises, contact us immediately for more details. Also read the article on Delivery Policy that governs refund issues and applies in conjunction with these terms.

1.2. Users who make purchases from our online store as consumers may withdraw from the market within 14 days of receipt of their order by sending (within the above deadline) the withdrawal form or otherwise, sending a withdrawal statement together with the product, provided that both (product and statement) must be received by our Company within 14 days of receipt of the product.

Since our products include products that can be corrupted or expire soon, or that are susceptible and therefore sensitive products, we inform you that these products are expressly excluded by law from the right to withdraw.

We point out that the criteria for determining the products exempted from withdrawal are defined by law, such as for example the fragile nature of the products, the ease with which they may be altered, the creation of a specific order by the buyer (eg a special order product color, custom / tailor-made, or expired and determined in accordance with the usual practice and on the basis of the statements and relevant instructions for the maintenance and preservation of the manufacturers as these appear on the labels on the labels. Related information at: http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

1.3. If you exercise your right to withdraw from the non-exclusive product market then the following applies to the withdrawal of products purchased from our online store:

(a) Refunds must be made within 14 days of the exercise of your right of withdrawal [(ie by sending the relevant Statement of Withdrawal and / or the relevant e-mail)] under your responsibility and your own expenseb) For a refund to be accepted, the product you are sending back to our company must be in the delivered status, unused and untouched in its original package of the item with all the documents accompanying the product and have maintained the right maintenance conditions.

c). The returned products must be accompanied by: a) With the Proof of Sales / Invoice or the Bulletin, the Statement of Departure and the Statement of Withdrawal, even if you have already sent it electronically, as this form must be completed with all required information, printed and signed by you. Then it is placed along with the above documents in the return package.

d). If the conditions in (b) and (c) above are met, the reimbursement of the price you have already paid is made directly by us or in cooperation with the affiliated payment provider or otherwise within the time allowed by the law in case of withdrawal. In case that you receive a refund through a third-party payment provider, you may incur any commission charged by that third party on the basis of its terms of use and operation, for which our company is not responsible.

e) We particularly note that if the above terms are not met or if none of the above documents accompany your product, your request for withdrawal can not be met, and the product will be returned to you with your charge .

2. Change / cancel an order

2.1. Changement or cancellation of your order is only accepted if the Order Confirmation has not been sent, ie if the order is not complete. Attention is drawn to the fact that after the order confirmation it is NOT possible to change the declared delivery address for any reason, for security reasons (fight against fraud).

2.2. You may, as you are a consumer, exercise the right of withdrawal provided for in Article 1 above or the product reimbursement procedure provided for in Article 4.

2.3 In case of any matter, please contact us

2.4. If any part or the entire price already paid to our Company is refunded upon cancellation or change of your order as above, you will be refunded the corresponding amount directly in a way agreed upon by us. In the case you receive a refund through a third-party payment provider, you may incur any commission charged by that third party on the basis of its terms of use and operation, for which our company is not responsible.

  1. Returns in case of a real defect or lack of matched property

3.1 Our goal is you to be completely satisfied. However, if you receive a defective product by our fault or if any other problem arises from our fault, please contact us to give us more details and together to resolve the issue as soon as possible.

3.2. In all cases of return of products due to a proven factual fault or established lack of agreed property from our fault, you purchased from our online store, the following apply:

  • Returns are acceptable only in our Headquarters. The receipt of the product from our Company is made only by our affiliated carrier after you contact us to let us know about the identified problem that has occurred in a specific product. The product to be returned can be received only from the delivery address you stated when you submitted your order.
  • For a refund to be accepted, the product must be in the delivered status, unused, full, in the original packaging and maintained in good condition.
  • The returned products must be accompanied by: With the Proof of Retail / Invoice or the Bulletin. We particularly note that if there is no one of the above-mentioned document accompanying the product, your request can not be satisfied and the product will not be received by our Company.
  • Your Return request will be processed within a reasonable time

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  1. Liability Disclaimer

4.1. The content of this Web Site (in relation to the posted products and Services offered) is provided without warranties, conditions or other guarantees of its accuracy. Unless expressly stated otherwise, to the fullest extent permitted by law, our Company and its suppliers, content providers and advertisers expressly exclude hereby any conditions, warranties and other terms that may otherwise be inferred from the applicable laws and will not be liable for any damages, including but not limited to direct, indirect, special, consequential, punishable or accidental damages, or damages for loss of use, profits, data or otherwise damage to reputation or reputation, or the cost of providing substitute products and services arising out of or related to the use, inability to use, operation or failures of this Web Site or Linked Sites and any material posted therein, irrespective of whether such losses could have been foreseen or incurred in the course of the contract, purchase or sale from our site, from the products of our site or from tort, based on the applicable law  or otherwise. It is also not responsible if you are entitled to the refund of part or all of the consideration for any delay by the payment service providers involved in the execution of the relevant order that the Company has given us in due time.

4.2. We are not responsible for any loss or damage that may be caused by a denial of service attack, viruses or other technologically harmful material that may infect your hardware, software, data, or other proprietary material due to the use of this Web Site or the downloading of any material posted on this or any linked Site.

4.3. Our Company and its affiliates make every effort, within the framework of the technological control that they carry out at regular intervals, to ensure that the services, content and transactions on our Website are conducted smoothly and without interruption and to maintain its high level of security. However, it is not responsible if, for any reason, including the case of negligence, our site is interrupted or becomes difficult and / or impossible to access, and / or if, despite the security measures in place, "viruses" other harmful software and transmitted to the users / visitors terminals, or if unauthorized third parties interfere in any way with the content and operation of the site, making it difficult to use or causing problems in its proper functioning or by intercepting data relating to users' personal data. We are also not liable in the event of access to our site for reasons beyond our sphere of influence and for reasons of technical or other weakness of the network or for reasons of force majeure or accidental occurrences


BIO HELLAS

Sandanski, Благоевград, Bulgaria
Τ:+30 694 323 0626
Τ:+30 694 430 1840