Terms and conditions


  1. Generally

1.1. Welcome to the site of "BIO HELLAS" -  www.biohellasgr.com  (hereinafter referred to as "Bio Hellas, we, our e-shop, the Website, the Company, the Company"). 
"Bio Hellas" is an online store that offers exceptional, traditional and modern Greek packaged foods, drinks, household items and more.

1.2. Access to this Web Site and its products and services (hereinafter referred to as the "Services"), the use of these services, as well as the carrying out of the transactions are subject to these terms and conditions (hereafter referred to as as the "Terms and Conditions"). By navigating the Site and using the Services and / or by purchasing Products, you accept all applicable Terms and Conditions (as they are sometimes updated, which govern the relationship between us.) By using the Site you agree that you are 18 years of age or older , therefore, adults with legal capacity.This email address is being protected from spambots. You need JavaScript enabled to view it. , otherwise your acceptance of all terms is unconditional.

1.3. You should frequently visit this site to be informed of any changes to the Terms and Conditions. However, it is clarified that changing terms does not take orders that you have already done, but it is valid for the future. Our company reserves the right to modify, renew or upgrade at any time and without prior notice (in whole or in part) of the user / consumer / visitor / member / buyer (hereinafter collectively the user): a) conditions of use, (b) part or all of its content, and (c) part or all of the external interface, its structure or configuration as well as its technical specifications as well as restrict access to the whole or part of the website or part thereof to make a subscription. Also, the Company reserves the right at any time, for any reason and without prior notice to the user of the Site, to cancel, suspend or terminate its operation. Access to this Site is permitted under these terms and conditions and we reserve the right to remove or change the Services without prior notice.

1.4. This Site may also contain links to other Web sites that our Company does not manage ("Linked Sites"). Our Business can not control any Linked Sites, nor does it guarantee the up-to-date, correctness, legality, completeness or quality of their content, and accept no responsibility for them or for any loss or damage that may be caused by their use . When using Linked Sites, the Terms and Conditions of each website apply accordingly.

1.5. If you wish, you can register for free in our newsletter / newsletters list. Registration is also possible for non-registered users.

  1. Description of transactions and services

2.1. Our online store promotes, promotes and sells the products of its suppliers. As a supplier, within the meaning of consumer protection law 2251/1994, as well as any producer / packager, importer / distributor, as specified in more specific legal provisions (hereinafter referred to as "suppliers", for the sake of brevity). The Company reserves the right to freely choose the products it promotes - promotes to its Website and modifies, renews and / or withdraws them at any time and without prior notice. The same shall apply to its pricing policy, any offers and discounts it may apply and to perform freely and to modify, renew and / or withdraw at any time and without prior notice and / or due date,

2.2. In any case, it is noted that the description of the components of the products, and in general the information contained in the indications on the packaging of the products and the dates of their production and expiry, are made  by the suppliers themselves , the details of which appear on the product. Our Company (which is part of the distribution chain only as a final seller) is not, and is not even able to control, nor is it responsible for the truth or accuracy of these.

  1. Privacy Policy

You can find our Privacy Policy, which explains how we use your information, under the heading "Privacy Policy". By using this Web Site, you agree to the contents of this section and warrant that all the data you provide is true, accurate and up-to-date.

  1. Restrictions on access to and use of the Site

4.1 You may not abuse this Site, obstruct or in any way harass the operation of the Site, as well as replace or alter its contents. You may not commit or encourage crime, transmit or distribute viruses, Trojan horses, worms, "logical bombs" or post any other malicious or technologically harmful material and generally do not allow actions that may lead to unacceptable or extended burden the infrastructure or the operation of the site. Nor is any breach of the obligation to observe privacy or the use of the site as a whole, in any other way offensive or obscene, for the business itself or its users.

4.2. Additionally, you may not violate any part of the Services, destroy data, discontent with other users, offend the ownership of others, send unsolicited promotional or promotional material, commonly known as "spam" or attempting affect the performance or functionality of any features of the Site or features that you have accessed through the Site. Breach of this provision is a criminal offense under Greek law. Our Business will report any such violation that may be perceived by the law enforcement authorities and will disclose to you your identity information in accordance with the law.

4.3. Your link to our site is subject to the terms of Articles 5.5. and 15, with your assurance that you are 18 years of age or older, with your own means and through selected devices, companies and providers.

  1. Intellectual Property, Software, and Content

5.1. The website www.biohellasgr.com is the official website of our Company. Copyrights in all software and content that you access to or through this Site remain the property of this Company and are protected by international copyright laws and conditions. All of these rights are owned by our Company and its licensors.

5.2. Under no circumstances is it possible to display and display the content of the Site to be perceived as a transfer and / or assignment of a license and / or the right to use it. You can save, print, and display the available content for personal use only. You may not publish, administer, distribute, totally or partially copy, transfer, process, store, republish [(other than permissible Social Media sharing actions]], modify or otherwise reproduce,
It is also not allowed to modify, translate, reverse engineer, rebuild or create derivative works using any software or accompanying documentation offered by our Enterprise or its licensors. In addition, you do not have any license or consent to use, in any way, the trademarks of our Company and you agree not to use these marks, or any marks that have similar colors without the written permission of our Company.

5.3. Our Products. We do not claim or guarantee the absolute accuracy of information or content about the products or services, software or advertisements contained in this Web Site, distributed through it, taken by it, as well as, in particular, the third party content to which you refer through hyperlinks from the Website or that the Website gives you access.

5.4. Permission to access the website. Here and as long as the age requirement is met, we grant you limited access to and personal use of this Site, but not permission to download or modify it or any part thereof, except with the express written permission of our Company. This license does not allow any resale or commercial use of this Site or its content, any collection and use of any catalogs, descriptions or product prices, any derivative use of this Site or its content, any downloading or copying of account information to another's benefit trader or any use of data mining tools, robots, or similar data collection and export tools. However,
5.5. Reproduction, copying, copying, selling, reselling, visiting or otherwise exploiting this Site or any part thereof for any commercial purpose without our express written permission is prohibited. We have exclusive rights over our domain name and all trademarks appearing on our site are subject to the relevant legal protection.

5.6. You may not use frames or frame techniques to enclose any trademark, logo or other proprietary information (including text, page layout or form) of our Business Website and its affiliates without our written consent. You may not use any "meta tags" or any other "hidden text" based on our Company's or its affiliates or trademarks without our express written consent. In the event of unauthorized use, the license granted by our Company ceases to be valid.

5.7. You may not use any of our Company's logo or other proprietary graphics or trademark or open source code or part of the link without our prior written consent.

  1. Link to this Site

You may log in to our homepage, provided you are 18 years of age or older, that you act in a fair and lawful manner without harming or exploiting our reputation, but you may not create a link that implies any relationship with us, or approval or support from us where it does not exist, that is, not our own special approval for this purpose. This Site may not be placed in a frame on any other website nor can you link to any part of this Site other than the homepage, unless otherwise expressly agreed upon by us. We reserve the right to remove the logon permission without prior notice.

  1. Disclaimer in relation to the ownership of trademarks, images of individuals and intellectual property rights of third parties

Except where expressly stated otherwise, all individuals (including their names and images), third party trademarks, and images of third party products, services, and / or sites appearing on this Site have nothing to do with or link to our Business, so you should not rely on the existence of such a relationship or association. Any trademarks / brands appearing on this Site are the property of the respective trademark owners. Any reference to a trademark or brand is used solely to describe or identify the products and services and is not in any way assured that the specific products and services are supported by or associated with our Company. You may not export and / or reuse parts of the Site's content without the written consent of our Company Specifically, you may not use any data mining tools, robot, or similar data collection and export tools to export any content (either one or more times) nor reuse any essential parts of this Site without the express written consent of our Company. Additionally, you may not create and / or publish your own database containing essential (eg our prices and product catalogs) parts of this Site without the explicit written consent of our Company.

  1. Compensation

You agree to indemnify, defend and hold harmless and indemnify and hold Your Company and its directors, officers, officers, directors, agents and associates from any and all third party claims, liability, damages and / or costs (including, but not limited to, legal consultancy fees) arising from the incorrect use of the Site by you or your violation of the Terms and Conditions. In any event, however, and if any damage is due to proven negligence on our Company, our Company is solely responsible for covering any potential damage to the injured party and directly related to the damaging fact and negligence of our Company.

  1. Amendment

Our Company has the right, at its sole discretion, at any time and without notice to modify, remove or change the Services and / or any page of this Site.

  1. Nullity

If any part of the Terms and Conditions is not enforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms and Conditions is unaffected - all other terms remain in effect. In any case, if possible, a term / sub-term or part of a term / sub-term may be considered separately to make the remaining part valid, the term will be interpreted accordingly. Otherwise, you agree that the term should be corrected and interpreted to approximate as much as possible the original meaning of the term / sub-term, in accordance with the law.

  1. Communication

11.1 We always appreciate feedback from our customers or other suggestions about our Site and our Business, but be aware that the fact that we use them does not imply an obligation to use them or to indemnify you (just like you you have no obligation to send them to us). It is a constructive process of improving relations between us. By submitting any material to us, you agree to use our Site in accordance with these Terms and Conditions. If you do not wish to grant our License the above mentioned license in relation to these terms, do not submit or share any material on our Site, otherwise we assume that you have accepted our Terms and Conditions.

11.2. When you visit the Site or send us emails, contact us electronically. We communicate with you via email (e-mail) or by posting announcements on the Website. As part of the agreement, you agree to receive electronic communications from us, as well as that all agreements, communications, communications and other communications we provide electronically fulfill all legal written communication requirements. 
We apply a complaint handling process to try to resolve any dispute that may arise. If you have any complaints or comments, please contact our Customer Service Department using the contact form in the "Contact Us" section.

  1. Social media

The Web site can offer the choice of interacting with Social Media Networks, ie Facebook, Twitter, Google+, Pinterest, Instagram, and more. These features can allow access to and / or connection to your social networking accounts. We do not control these social networking services and your profiles on them and we can not change your privacy settings on these services or set rules on how to use your personal information in these services. These issues can only be checked by you and the providers of social networking services, not our Business. Before using any such medium / item is available on our Website, we recommend that you read all policies and information about the services of the relevant social media so you can get better informed about their privacy policies. We are not responsible for any actions or omissions of any social networking service provider or for your use of the features included on their platform.

  1. Resignation

13.1 To the extent permitted, we hereby exclude liability for any claims, losses, claims or damages of any kind relating to the Site or the data appearing on it, including, without limitation, direct, indirect, incidental or consequential losses or damages whether these result from the following indicative issues, loss of profits, loss of income, loss of data, loss of use or otherwise, whether our Company has been notified of the possibility of such losses or not. This applies either to claims, losses or damages arising out of tort, under the contract, negligently, on the basis of applicable law or otherwise. However, when you use our Services, your legal rights are not affected. Please keep in mind that our site is provided "as is".
13.2. We can not take responsibility for defects that are caused by suppliers and concern these products or the services you find on our website. Our primary role is the promotion and resale of excellent products and we take care in every way, in accordance with the laws in force governing our actions, to honor it. We can not be held responsible for defects beyond our control. If you violate these terms and take no further action, we reserve the right to use our rights and remedies in any other similar situation.

  1. Applicable law and jurisdiction

These terms are governed by and construed in accordance with the laws of Greece and the European Union (EU). You agree, like us, that you are subject to the exclusive jurisdiction of the courts of Athens in Greece.

14.1 The above Terms and Conditions and the Privacy Policy form an integral part of the "Terms and Conditions" and bind the parties as a whole (the company and the users) and form the entire agreement of the parties and prevail over any and all previous and current agreements between you and our Company. 
14.2. In the event that any term of the contract is found to be abusive or invalidated, this shall not invalidate any other terms of the agreement that remain valid and bind the parties.
14.3 Any delay in the exercise by the parties of part or all of the rights deriving from these terms shall not result in a weakening or waiving of this right which may be exercised at any later date and at the reasonable discretion of the beneficiary.

Final Provisions

E-commerce contracts are governed by European and Greek law, in particular by legislation regulating issues related to e-commerce, distance selling and consumer protection. Similarly, the site has been created and controlled by the Company in Athens and the Greek Legislation will govern the use of the site and its interpretation. If the User chooses to access the site from another country, he / she has the responsibility to follow the laws of that country.

Any dispute arising out of the contractual relationship between the Company and the Customer, which is responsible for its resolution, is the competent Courts of Athens. For out-of-court settlement of the dispute, the Customer may apply to the competent bodies for out-of-court settlement of consumer disputes, e.g. to the Consumer General Secretariat of the Ministry of Development and Competitiveness (www.Kanigos, 10181, Athens, www.efpolis.gr, tel .: 1520, fax: 2103843549), to the Consumer Ombudsman (www.synigoroskatanaloti.gr, 144 Alexandras Ave., 114, Athens, tel.: 2106460734, fax: 2106460414), to the Agreements for the Friendly Settlement of Consumer Disputes (article 11 of Law 2251/1994), which are based in the local municipalities of the country.

According to the Directive 2013/11 / EC, which has been incorporated into the Greek legislation under Joint Ministerial Decision 70330/2015, the possibility of electronic dispute resolution of consumer disputes with the Alternative Dispute Resolution procedure in the European Union as a whole is now provided for. If the Customer has a problem with a purchase made by the Online Store, he may use the following site:



for an out-of-court settlement of the dispute. The Alternate Dispute Resolution (ADR) certified for this purpose is the ECC GREECE, 144, 11 471, Athens, +30 2106460284 +30 2106460784, This email address is being protected from spambots. You need JavaScript enabled to view it. . The Customer may contact the above organization to guide him / her throughout the process of filing and processing his / her complaint.

The protection afforded by the provisions of the Law on Distance Contracts, as well as these terms, is emphasized that it applies to transactions only with natural persons who deal for reasons other than their commercial, craft, business or free trade activity.

If any part of the sales contract under these terms is found to be invalid or unenforceable by a court order, the rest of the contract will continue to apply. The Company may conclude an agreement for the assignment of its obligations to a third party. Otherwise, the Customer is not entitled to assign or transfer his rights or obligations.

All notifications must be made in writing These Terms & Conditions apply simultaneously and cumulatively with our current Security Policy. If you use the www.biohellasgr.com website, you accept and consent to the above, as well as to the Security Policy posted on our Website.



Sandanski, Благоевград, Bulgaria
Τ:+30 694 323 0626
Τ:+30 694 430 1840